Zooming in on redundancies …………

by | Jan 9, 2022

900 redundancies in one quick Zoom call – so efficient and so callous!

Let’s hope Better.com do mortgages better than they do redundancies, but this appalling mishandling of a sensitive situation which has come to the public’s attention, won’t do their business any good.

So what should the CEO have done?

QSUK recently facilitated some redundancies for a client and that started with a Teams call because it was an international business and a way to speak to the dozen employees impacted, all at the same time. But prior to that Teams call, the verbal message was thoughtfully crafted and the whole process that followed had been carefully planned, so that immediately after the call, each employee received a personalised letter and subsequently attended three individual consultation meetings. I have to admit that I initially thought three meetings was at least one too many, but as the consultations progressed, it became clear that each step was useful, and the benefit of that is that now the process has concluded, the consultation has been meaningful with all options being considered, all questions have been answered, and there have been no appeals from staff.

I hope the CEO of Better.com enjoys Zoom calls because I’d be pretty sure that to untangle the mess he’s created is going to take a lot more calls and meetings. He should head the adage ‘if you fail to prepare, you prepare to fail’.

The client we worked with has a principle that they won’t make redundancies between mid- November and mid-January, which is something else Better’s CEO would do well to bear in mind for the future.

So, if you’d like advice about redundancies, please contact us in mid-January, but for any other aspect of people management, we’d love to hear from you today.

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